Refund Policy

Refund Policy

At Divine Arra, we strive to deliver authentic, personalized, and spiritually enriching astrology consultations and courses. Each service is prepared with deep attention, time, and expertise by Astro Aaditya Narayan.

Since our consultations and reports are custom-created and based on individual birth details, they require significant analysis and cannot be reused or resold. Therefore, we maintain a transparent and fair No Refund Policy, with limited exceptions as mentioned below.


1. General Policy

All purchases made on Divine Arra — including astrology consultations, reports, and courses — are non-refundable once the booking is confirmed and details are shared.

This includes:

  • Personalized Kundali Consultations

  • Couple Kundali Matching

  • Name Analysis & Correction

  • Baby Name Suggestion

  • Astrology Courses & Learning Programs

Each service is manually prepared and involves dedicated time from the astrologer, hence refunds are not applicable after work has begun.


2. Rescheduling Policy

We understand that unforeseen circumstances may arise.
If you wish to reschedule your session, you may do so by contacting our support team at least 24 hours before the scheduled consultation.

To reschedule, please contact us via:
📞 +91–8280055593
📧 support@divinearra.com

Rescheduling is subject to astrologer availability and confirmation.


3. Duplicate or Accidental Payment

In case of duplicate or accidental payments due to technical issues or system errors, please email us within 48 hours of payment confirmation.
Once verified, the excess amount will be refunded within 7–10 working days to the original payment method.


4. Service Delay or Non-Delivery

If, for any reason, Divine Arra is unable to deliver your booked service due to technical or internal issues, we will:

  • Offer a rescheduled session at no extra cost, or

  • Provide a full refund within 10 working days.

This applies only when the delay is from our side.


5. Course Enrollments

Fees for astrology courses (including Vedic Astrology, Numerology, and Palmistry) are non-refundable after enrollment, as access to study materials, sessions, and resources is immediately provided.

In case of genuine technical issues or non-delivery of content, we will assist in resolving the problem or reschedule your classes.


6. Consultation Satisfaction

We aim for 100% satisfaction and genuine guidance. However, astrology is a spiritual and interpretive science — results may vary based on individual faith, effort, and karma.
Refunds are not applicable based on personal expectations or perceived outcomes.


7. Contact for Support

For any payment or service-related concerns, please reach out to:

📞 +91–8280055593
📧 support@divinearra.com
🏠 3rd Floor, Shanti Enclave, Laxmisagar, Bhubaneswar, Odisha, 751006

Our support team will review your query and respond within 2–3 business days.


8. Final Note

At Divine Arra, every service is offered with sincerity, authenticity, and care. Our goal is not just to provide predictions — but to guide, heal, and empower. We appreciate your understanding and trust in our process.

Your spiritual journey is sacred — and we’re honored to be part of it.